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Frequently Asked Questions
Everything you need to know about our pearls, orders, and care.
Our collection features Tahitian (black/grey), South Sea (white/golden), Akoya (white/cream), and freshwater pearls. Each is sourced directly from trusted farms and hand-selected for luster and surface quality.
Pearls are organic and require gentle care. Wipe with a soft cloth after wearing. Avoid perfumes, lotions, and water. Store flat in a soft pouch, away from other jewelry. Restring strands every 2-3 years.
Yes — every pearl we sell is genuine and cultured. We provide certification details with each piece and never sell imitation or shell pearls.
Luster is the deep, mirror-like shine that distinguishes a high-quality pearl from an ordinary one. It comes from the layers of nacre — the more layers, the more lustrous and durable the pearl.
Standard shipping takes 5-7 business days and is complimentary on all orders. Express (2-3 days) and overnight options are available at checkout.
We currently ship within the United States. International orders are coming soon — sign up for updates and we'll notify you.
Every order ships in our signature presentation box with a soft pouch, care card, and certificate of authenticity. Suitable for gifting on arrival.
Yes. Once your order ships, you'll receive an email with tracking information. You can also view it in your account.
We accept returns within 14 days of delivery on unworn, undamaged pieces in original packaging. Custom and engraved orders are final sale.
Contact us at [email protected] with your order number and we'll guide you through the process. Return shipping is complimentary within the US.
We accept all major credit cards, Apple Pay, Google Pay, PayPal, and Link by Stripe. All transactions are secured and encrypted.
No. All payments are processed by Stripe — we never store your card details on our servers.
Yes — at checkout you can add a personalized message that we'll include on a handwritten card. Pricing is hidden from gift orders.
Digital gift cards from $100 to $5,000 are coming soon. In the meantime, please contact us directly to arrange one.